Published on: 12 August 2025
This Privacy Policy explains how Starlit Finance Limited (hereinafter referred to as "we"), a Non-Banking Financial Company (NBFC) certified by the State Bank of India, collects, uses, stores, and protects the personal information of users of the personal loan application StarlitLoan (hereinafter referred to as "you" or "your"). By using the StarlitLoan application, you agree to the terms outlined in this Privacy Policy.
2.1 Personal Information
- Basic Identity Information: When you register for an StarlitLoan account, we will ask for your mobile number, which will serve as an important identifier for your account, used for account creation, login verification, and receiving important notifications such as loan application status updates, repayment reminders, etc. To evaluate your repayment capacity and creditworthiness, we will also collect your marital status, education level, and other relevant information.
- Financial Information: To assess your repayment capacity and creditworthiness and provide suitable loan services, we will collect your income details, including but not limited to personal income and expenditure, and family income and expenditure. This information helps us evaluate your financial health comprehensively.
2.2 Employment Information
- Employment Details: We will collect your job position, years of employment, and payday information. This information helps us understand your job stability and the reliability of your income source, allowing us to more accurately assess your loan risk. For example, stable employment and longer job tenure usually indicate a more stable income source and stronger repayment capacity.
2.3 Identity Information
- Aadhaar Number: Aadhaar is a unique identity system launched by the Government of India, containing biometric and personal identification details. During the loan application process, we require your Aadhaar Number for identity verification and credit assessment. This helps us ensure the authenticity of your identity, prevent fraudulent activities, and comply with the regulatory requirements of Indian financial authorities for customer identification.
- PAN ID: The Permanent Account Number (PAN ID) is a unique identifier assigned by the Indian tax authorities to taxpayers. We collect your PAN ID primarily for tax compliance purposes, ensuring that the loan transaction adheres to Indian tax laws. Additionally, the PAN ID serves as an important supplementary proof of identity, enhancing the accuracy of identity verification.
2.4 Emergency Contact Permissions
- Emergency Contact Information: To contact you in case of emergencies or if we are unable to reach you directly, we may ask for at least three emergency contact names, phone numbers, and your relationship with them. We pledge to protect this information and only contact your emergency contacts when necessary, ensuring that their information will not be used for any other purposes.
- Access to Contacts (Optional): With your explicit consent, we may access your phone's contact list. This is primarily for ease of adding emergency contacts within the app to speed up the loan application process. We strictly comply with privacy regulations, not using your contacts for any purpose beyond what you’ve authorized, and will immediately stop access and delete the data if you revoke the permission.
2.5 Location Permissions
- Device Location Information (Optional): With your explicit consent, we may collect your device's approximate location. This information is used to determine whether you are within India, as we only offer loan services within the Indian territory. Location data also helps with risk assessment, as different regions pose different risks, allowing us to better evaluate loan risk and reduce fraud potential.
2.6 IDFA Information
- Advertising Identifier (IDFA) (Optional): The IDFA is a unique identifier used for advertising tracking on Apple devices. With your explicit consent, we may collect your IDFA data solely for the purpose of analyzing and optimizing the effectiveness of our ad campaigns. By analyzing IDFA data, we can determine which advertising channels and content are more popular with users, thus refining our marketing strategy and offering you more relevant and valuable ads. We will not associate your IDFA information with your personal identity and will not sell this data to third parties for any other advertising purposes.
2.7 Camera Permissions
- Photo and Scanning Features: During the loan application process, you may need to use the camera to take and upload documents, such as your ID card or PAN card. We will request your permission to access the camera for this purpose. We ensure that any files taken or uploaded via the camera will only be used for loan application review purposes, and will not be shared with any unauthorized third parties. Once the loan application is completed, we will securely store or delete your document information in accordance with relevant regulations.
3.1 Providing and Improving Services
We use the collected information to provide you with various features and services of the StarlitLoan app, including but not limited to processing loan applications, disbursing loans, managing repayments, and offering customer service. We also use this data for analysis and research to continuously optimize the app’s performance, functionality, and user experience, as well as to develop new products and services.
3.2 Risk Assessment and Management
Based on your financial and personal information, we conduct credit assessments and risk analysis to determine your loan eligibility, loan amount, and interest rate. This helps us manage risk and ensure the security and sustainability of our loan operations.
3.3 Notifications
We will use your contact information to send you notifications, such as loan application status updates, repayment reminders, important announcements, etc.
3.4 Compliance with Laws and Regulations
We will use your information to comply with the relevant Indian laws and regulations, assisting government authorities, judicial agencies, and other competent authorities in their investigations and enforcement actions.
4.1 Service Providers
We may collaborate with third-party service providers who offer us technical support, payment processing, customer service, and other services. To ensure smooth service delivery, we may share certain information with these providers, but they must comply with confidentiality agreements and use the information solely for the purpose of providing services to us, not for any other purpose.
4.2 Legal and Compliance Requirements
In accordance with Indian laws, we may disclose your information in response to requests from government authorities, judicial agencies, or other authorized entities. For example, we may need to provide information to assist with anti-money laundering or counter-terrorism financing investigations.
4.3 Business Transfers
In the event of a merger, acquisition, or restructuring, your information may be transferred as part of the business assets. In such cases, we will ensure that the acquiring entity continues to abide by this Privacy Policy and protect your information.
4.4 Protecting Our Rights and Others
In necessary situations, we may disclose your information to protect our, our users', or the public’s life, property, or safety, or to prevent fraud, illegal activities, or other improper actions.
We place a high priority on the security of your information and have implemented multiple technical and management measures to protect your information from unauthorized access, use, disclosure, modification, or destruction.
5.1 Technical Security Measures
We use advanced encryption technologies, such as SSL/TLS encryption protocols, to securely store and transmit your sensitive information. We also deploy firewalls, intrusion detection systems, and other security devices to prevent external attacks and illegal intrusions.
5.2 Management Security Measures
We have established strict information security management policies and operational procedures, and conduct employee training to ensure compliance with confidentiality standards. Only authorized personnel are allowed to access and use your information.
5.3 Data Backup and Recovery
We regularly back up your information and store backup data in secure locations. In the event of data loss or damage, we can recover the data in a timely manner to ensure your information remains unaffected.
6.1 Access and Correction
You have the right to access the personal information we collect about you in the StarlitLoan app and to correct any inaccurate or incomplete information. You can exercise these rights through the app settings or by contacting our customer service team.
6.2 Deletion
In accordance with Indian laws and regulations, you have the right to request the deletion of your personal information when we no longer need it for providing services, and there is no other legitimate reason to retain it. We will delete the relevant information per your request but may retain some necessary information to comply with legal requirements, resolve disputes, or pursue other legitimate purposes.
6.3 Refusal or Restriction of Processing
You have the right to refuse or limit the processing of your personal information for specific purposes (such as marketing) or restrict the processing of some of your information. You can express these preferences through the app settings or by contacting our customer service team.
6.4 Data Portability
Where technically feasible, you have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format for the purpose of transferring it to other service providers.
We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Updated versions of the Privacy Policy will be published on the StarlitLoan app. Your continued use of the app will constitute your acceptance of the updated Privacy Policy. We recommend that you review this Privacy Policy periodically to stay informed about our practices for protecting your information.
If you have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise your rights concerning your personal information, please contact us via the following:
- Customer Service Email: info@starlitfinance.com